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Help & Feedback

Learn more about ‘Help & Feedback’

What’s New

The intranet wide update in August 2023 includes significant improvements and changes. 

In addition to there being new features and functionalities there have been changes made to the current areas on the intranet with one of them being ‘Help & Feedback‘:

    • Help options in the UI (User Interface)
    • Improved visual and text communication
    • Links to help documentation
    • Relates to custom tours and onboarding

 

Summary

Learn more about ‘Help & Feedback’ and the different locations to access it

 

Steps

    1. In-app’ support is provided in three different locations on the intranet:
      1. Profile menu
      2. Create screen
      3. Edit screen
    2. Profile menu’:
      1. Select your profile icon

        Profile icon in the workbar

         

      2. Navigate towards the bottom
      3. Select the ‘Need some help?’ box

        ‘Need Some Help?’ Box

         

      4. You will be redirected to our ‘Support site
    3. Create screen’:
      1. Navigate to a piece of content that you would like to create by selecting the ‘+’ icon in the ‘Workbar’ and choosing from one of the following options
      2. Located in the top right of the screen select the ‘?’ symbol next to the ‘Save’ button

        In app support – create screen

      3. You will be redirected to ‘Guidance’ relating around ‘Create’ screens
    4. Edit screen’:
      1. Navigate to a piece of ‘Content’ that you would like to edit
      2. Select that ‘Content’ to be redirected to the ‘Edit’ screen
      3. Located in the top right of the screen select the ‘Three dots
      4. From the ‘Dropdown’ select ‘Need some help?

        Need Some Help Dropdown

         

      5. You will be redirected to the ‘Support site

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