Email notification triggers
Summary
Email notifications are triggered by certain actions or conditions. All email types sent from the Invotra Product:
1. Invotra groups
Action |
Role to receive email |
Inappropriate comment added by a user |
Group admin |
Secret group created |
Webmaster |
New user approved for group membership |
New group member |
Group becomes adminless |
Group Managers and Webmasters will be notified |
User selects ‘Request Access’ in a private group |
User Group admin |
User is assigned a new role within a site section by a webmaster or section manager |
User assigned new role |
User is removed from a role within a site section by a webmaster or section manager |
User removed from role |
A new member joins a public group |
Group admin |
When a person is moved to a new Team |
Team admin |
1. A user is created without a team, via SSO 2. A user updates and saves their profile without a Team 3. A user is imported via feeds without a Team |
User (without a team) |
1. A user is created without a team, via SSO 2. A user updates and saves their profile without a Team 3. A user is imported via feeds without a Team |
Manager of user (without a team) |
2. Invotra badges
Action |
Role to receive email |
Badge deleted |
Webmasters |
3. Ideas & queries
Action |
Role to receive email |
When a new idea is created |
Administrators |
When review date passes |
Assignee |
4. Distributed publishing
Action |
Role to receive email |
Inappropriate content added |
Moderators |
User is assigned a new role from a role within a site section by a webmaster or section manager |
User |
User is removed from a role from a role within a site section by a webmaster or section manager |
User |
5. Teams
Action |
Role to receive email |
When a team has changed, notification of which members have been moved will be sent |
Parent admin |
When a new team is created or moved within the hierarchy |
An email should be sent to the user who performed the action |
User moved from new team |
6. PDF export
Action |
Role to receive email |
PDF export |
User |
7. Review date
Action |
Role to receive email |
Review date reached |
Owner of content |
Notify section role ‘Reviewers’ review date reached |
|
Notify Review date has come to content without action |
8. Invotra Auth
Action |
Role to receive email |
Welcome emails of new account |
Owner of content |
9. Support ticketing
Action |
Role to receive email |
Notification of new ticket |
10. Message Wall
Action |
Role to receive email |
User @mentioned in a Message Wall post |
Mentioned user |
11. Workflow
Action |
Role to receive email |
Sends to publisher needs review |
|
Sends to publisher needs reviewed |
12. Services (E-commerce widget)
Action |
Role to receive email |
Sends email on checkout |
User |
13. User
Action |
Role to receive email |
A new user is created by an administrator |
New user |
A new user who requires approval registers with the site |
New user |
A new user, who does not require approval, registers with the site |
New user |
A new user has their account activated |
New user |
A request is made to cancel a user’s account |
User |
A user is unable to log in and requests to reset their password |
User |
14. Comments
Action |
Role to receive email |
A comment has been flagged, under “Inappropriate Comment” |
Site Section Moderator Specified role |
A reply has been made to a comment a user has made |
Comment author |
A comment has been added to a user’s content |
Content author |
A user has a comment approved by a moderator |
Comment author |
A user is @menioned in a Message Wall post |
Mentioned user |
15. Webforms
Action |
Role to receive email |
Webform submissions |
16. GDPR
Action |
Role to receive email |
After reassigning content |
User |
17. Gov notify
Action |
Role to receive email |
Send email through gov notify. |
User |
18. Content
Action |
Role to receive email |
Content has changed from Published to Unpublished |
Author |
Content has been returned to draft status from another status in the workflow |
Author |
Content is set to ‘Needs Review’ |
Site section editors |
Content is set to ‘Reviewed’ |
Site section publishers |
Content workflow is set to published |
Author |
Content reaching review date |
Author Owner Content Reviewer |
Content reaching review date |
Owner Specified role |