Email notification triggers

Summary

Email notifications are triggered by certain actions or conditions. All email types sent from the Invotra Product:

 

 

1. Invotra groups

Action 

Role to receive email

Inappropriate comment added by a user

Group admin

Secret group created

Webmaster

New user approved for group membership

New group member

Group becomes adminless

 

User selects ‘Request Access’ in a private group

User

Group admin

User is assigned a new role within a site section by a webmaster or section manager

User assigned new role

User is removed from a role within a site section by a webmaster or section manager

User removed from role

A new member joins a public group

Group admin

When a person is moved to a new Team

Team admin

1. A user is created without a team, via SSO

2. A user updates and saves their profile without a Team

3. A user is imported via feeds without a Team

User (without a team)

1. A user is created without a team, via SSO

2. A user updates and saves their profile without a Team

3. A user is imported via feeds without a Team

Manager of user (without a team)

 
 

 

2. Invotra badges

Action 

Role to receive email

Badge deleted

Webmasters

 

 

3. Ideas & queries

Action 

Role to receive email

When a new idea is created

Administrators

When review date passes

Assignee

 

 

4. Distributed publishing

Action 

Role to receive email

Inappropriate content added

Moderators

User is assigned a new role from a role within a site section by a webmaster or section manager

User

User is removed from a role from a role within a site section by a webmaster or section manager

User

 

 

5. Teams

Action 

Role to receive email

When a team has changed, notification of which members have been moved will be sent

Parent admin

When a new team is created or moved within the hierarchy

An email should be sent to the user who performed the action

User moved from new team

 
 

 

6. PDF export

Action 

Role to receive email

PDF export

User

 

 

7. Review date

Action 

Role to receive email

Review date reached

Owner of content 

Notify section role ‘Reviewers’ review date reached

 

Notify Review date has come to content without action

 
 

 

8. Invotra Auth

Action 

Role to receive email

Welcome emails of new account

Owner of content 

 

 

9. Support ticketing

Action 

Role to receive email

Notification of new ticket

 
 

 

10. Message Wall

Action 

Role to receive email

User @mentioned in a Message Wall post

Mentioned user 

 

 

11. Workflow

Action 

Role to receive email

Sends to publisher needs review

 

Sends to publisher needs reviewed

 
 

 

12. Services (E-commerce widget)

Action 

Role to receive email

Sends email on checkout

User

 

 

13. User

Action 

Role to receive email

A new user is created by an administrator

New user

A new user who requires approval registers with the site

New user

A new user, who does not require approval, registers with the site

New user

A new user has their account activated

New user

A request is made to cancel a user’s account

User

A user is unable to log in and requests to reset their password 

User

 

 

 

14. Comments

Action 

Role to receive email

A comment has been flagged, under “Inappropriate Comment”

Site Section Moderator

Specified role

A reply has been made to a comment a user has made

Comment author

A comment has been added to a user’s content

Content author

A user has a comment approved by a moderator

Comment author

A user is @menioned in a Message Wall post

Mentioned user

   

 

 

15. Webforms

Action 

Role to receive email

Webform submissions

 
 

 

16. GDPR

Action 

Role to receive email

After reassigning content

User

 

 

17. Gov notify 

Action 

Role to receive email

Send email through gov notify.

User

 

 

18. Content

Action 

Role to receive email

Content has changed from Published to Unpublished

Author

Content has been returned to draft status from another status in the workflow

Author

Content is set to ‘Needs Review’

Site section editors

Content is set to ‘Reviewed’ 

Site section publishers

Content workflow is set to published

Author

Content reaching review date

Author

Owner

Content Reviewer

Content reaching review date

Owner

Specified role