Email notification triggers

Summary

Email notifications are triggered by certain actions or conditions. All email types sent from the Invotra Product:

1. Invotra groups

Action	Role to receive email
Inappropriate comment added by a user	Group admin
Secret group created	Webmaster
New user approved for group membership	New group member
Group becomes adminless	Group Managers and Webmasters will be notified
User selects ‘Request Access’ in a private group	User Group admin
User is assigned a new role within a site section by a webmaster or section manager	User assigned new role
User is removed from a role within a site section by a webmaster or section manager	User removed from role
A new member joins a public group	Group admin
When a person is moved to a new Team	Team admin
1. A user is created without a team, via SSO 2. A user updates and saves their profile without a Team 3. A user is imported via feeds without a Team	User (without a team)
1. A user is created without a team, via SSO 2. A user updates and saves their profile without a Team 3. A user is imported via feeds without a Team	Manager of user (without a team)

2. Invotra badges

Action	Role to receive email
Badge deleted	Webmasters

3. Ideas & queries

Action	Role to receive email
When a new idea is created	Administrators
When review date passes	Assignee

4. Distributed publishing

Action	Role to receive email
Inappropriate content added	Moderators
User is assigned a new role from a role within a site section by a webmaster or section manager	User
User is removed from a role from a role within a site section by a webmaster or section manager	User

5. Teams

Action	Role to receive email
When a team has changed, notification of which members have been moved will be sent	Parent admin
When a new team is created or moved within the hierarchy	An email should be sent to the user who performed the action
User moved from new team

6. PDF export

Action	Role to receive email
PDF export	User

7. Review date

Action	Role to receive email
Review date reached	Owner of content
Notify section role ‘Reviewers’ review date reached
Notify Review date has come to content without action

8. Invotra Auth

Action	Role to receive email
Welcome emails of new account	Owner of content

9. Support ticketing

Action	Role to receive email
Notification of new ticket

10. Message Wall

Action	Role to receive email
User @mentioned in a Message Wall post	Mentioned user

11. Workflow

Action	Role to receive email
Sends to publisher needs review
Sends to publisher needs reviewed

12. Services (E-commerce widget)

Action	Role to receive email
Sends email on checkout	User

13. User

Action	Role to receive email
A new user is created by an administrator	New user
A new user who requires approval registers with the site	New user
A new user, who does not require approval, registers with the site	New user
A new user has their account activated	New user
A request is made to cancel a user’s account	User
A user is unable to log in and requests to reset their password	User

14. Comments

Action	Role to receive email
A comment has been flagged, under “Inappropriate Comment”	Site Section Moderator Specified role
A reply has been made to a comment a user has made	Comment author
A comment has been added to a user’s content	Content author
A user has a comment approved by a moderator	Comment author
A user is @menioned in a Message Wall post	Mentioned user

15. Webforms

Action	Role to receive email
Webform submissions

16. GDPR

Action	Role to receive email
After reassigning content	User

17. Gov notify

Action	Role to receive email
Send email through gov notify.	User

18. Content

Action	Role to receive email
Content has changed from Published to Unpublished	Author
Content has been returned to draft status from another status in the workflow	Author
Content is set to ‘Needs Review’	Site section editors
Content is set to ‘Reviewed’	Site section publishers
Content workflow is set to published	Author
Content reaching review date	Author Owner Content Reviewer
Content reaching review date	Owner Specified role