Forgotten password


For users trying to login for the first time

A user enters their username and clicks on the ‘Forgot password’ link. The webmaster then receives a code which they will use to set a new password for the user. When the user then tries to login using those credentials, they will receive the following error:

‘We do not recognise your email or password’



Contact the site administrator to either: 

  • Reset welcome email 
  • Reset password manually


Jira reference

[INVGOV-14323] Error when I click ‘Forgotten password’ link – JIRA (