Description
For users trying to login for the first time
A user enters their username and clicks on the ‘Forgot password’ link. The webmaster then receives a code which they will use to set a new password for the user. When the user then tries to login using those credentials, they will receive the following error:
‘We do not recognise your email or password’
Workaround
Contact the site administrator to either:
- Reset welcome email
- Reset password manually
Jira reference
[INVGOV-14323] Error when I click ‘Forgotten password’ link – JIRA (atlassian.net)