Error when user clicks the ‘Forgotten password’ link

Description

A user logs out and then forgets their password. The user then resets their password. When they attempt to login again then they see the internal server error screen instead of being logged in successfully. 

 

 

Workaround

Refresh the login page and try again

 

Jira reference

[INVGOV-14364] User is taken to Internal server error message – when following ‘Forgot password’ process – JIRA (atlassian.net)