Password management

Temporary password

This password is generated automatically when the site administrator sends a welcome email (including the temporary password) out to a new user logging in for the first time

Manual password

This password is created by the site administrator and is included in the welcome email sent out to a new user

Creating a new password

This option is displayed during the authentication journey for:

  • The new user logging in for the first time
  • An existing user who has completed the password recovery journey
Password recovery

A user who has forgotten their password can recover or reset their password through:

  • Mobile (MFA enabled)
  • Email