Error screens

Learn more about ‘Error Screens‘ and their meaning on the intranet

Error Screen – 404 error

Steps

1. When navigating around the ‘Intranet‘ or selecting a ‘Link‘ you may discover the following screen:
   

   404 Error

2. This is known as a ‘404 Error‘ and will appear when the computer tries to find the webpage you were looking for but couldn’t find it anywhere.
3. As a result this page ‘No longer exists‘

Error Screen – 403 error

Steps

1. When navigating around the ‘Intranet‘ or selecting a ‘Link‘ you may discover the following screen:
   

   403 Error screen

2. This is known as a ‘403 Error‘ and will appear when you have tried to ‘Access‘ a page that you do not have the permissions to see.
3. As a result you will not be able to ‘Access‘ and view the contents on this page.

Error Screen – 401 error

Steps

1. When navigating to the ‘Intranet’ and attempting to authenticate you may be presented with a 401 error:
   

   

   401 authorization required error message

2. This is a known intermittent error with authentication to the ‘Intranet’. To bypass the error, close your browser and attempt to access the ‘Intranet’ again.
3. Contact your ‘Intranet’ support team and advise them of the issue or alternatively raise a ticket via our service desk.

Error Screen – 500 errors

Steps

1. When navigating around the ‘Intranet‘ or selecting a ‘Link‘ you may be presented with a 500 error. These errors come in many different forms e.g. ‘HTTP 500 Internal Server Error’, 502, 503, 504. Each error specifices a separate problem but the common denominator they share is telling you something is wrong with the ‘Intranet‘ servers.
2. If you receive a 500 error please contact your ‘Intranet‘ administration team or raise a ticket on our service desk.