Entering the 6-digit authentication code after 10 minutes


A new user is issued with a 6-digit authentication code which they are required to enter into the ‘New password’ screen when they are attempting to login in for the first time. The code is valid for 10 minutes only. 

If the user tries to enter the code after 10 minutes, they will directed to the ‘Mobile verification’ screen again instead of seeing the expected error message 



There is currently no workaround. Looking to be fixed in upcoming release


Jira reference 

[INVGOV-14373] User entering the 6 digits code after 10mins is not seeing the expected error message – JIRA (atlassian.net)